User visits billing section and clicks cancel

Add an AI retention expert to your cancellation flow. Find out why users cancel, offer a reason to stay and know what to fix.
Add Persona to your cancellation flow with a few clicks. Get unlimited chat interviews and your first 50 voice interviews free
Please Note: Offer Only Available For A Limited-Time"Glad someone built this"
"So Much Value"
But only if you know why it's happening. Most companies don't. Exit surveys get 3% response rates and give you checkbox answers. Analytics show what users clicked, not what they were thinking. Customer success reps work, but they cost a fortune and don't scale.

Persona integrates into your cancellation flow with a few clicks. When a user tries to cancel, they fall into a friendly and engaging chat with our AI retention expert. Our AI is trained on 1000s of churn conversations, so it knows how to probe. It finds out what "too expensive" and "missing features" actually means, then makes an personalized offer to save them. You get deeper insights than any survey and keep users who were about to leave.




Add Persona to your cancellation flow with a few clicks. Get unlimited chat interviews and your first 50 voice interviews free
Please Note: Offer Only Available For A Limited-Time
Recommended
Your customers speak different languages. Now your exit interviews do too. Run interviews in 50+ languages, 24/7, without hiring agencies or translators. Plus, our AI understands cultural nuances, so users share openly.

Persona probes deeper than any survey. When someone says "too expensive," it finds out what they were expecting to pay. It sifts out irrelevant responses, filters out noise, and surfaces only the insights that matter.

The interview starts instantly with no scheduling required. Offer incentives to boost completion rates. Then serve personalized offers mid-conversation to win users back.

Ask questions about your churn data in plain English. Want to know why enterprise users churn differently than SMBs? Or wondering if pricing complaints are increasing? Just ask. Your churn data finally talks back.

“I'm really glad someone built this. There's so much value in being able to run more research with users - at the convenience of users availability, without going back and forth with scheduling.”
Product Leader, Odyssey

Add Persona to your cancellation flow with a few clicks. Get unlimited chat interviews and your first 50 voice interviews free
Please Note: Offer Only Available For A Limited-TimeAdd Persona to your cancellation flow with a few clicks. Get unlimited chat interviews and your first 50 voice interviews free
Please Note: Offer Only Available For A Limited-Time
Customer feedback is sensitive. We treat it that way. Persona is SOC 2 Type I and II certified, GDPR compliant, and ISO 27001 certified. Your data is encrypted, access is controlled, and you decide what gets collected and when it gets deleted.
Unlimited chat interviews - free forever. Voice interviews $6 each after your first 50.
For teams who want volume pricing, custom integrations, or a walkthrough before starting.
Exit surveys get 3% response rates and give you checkbox answers like "too expensive" or "missing features." That tells you nothing about what "too expensive" actually means or which feature would have made them stay. Persona has a real conversation with every user who tries to cancel. It asks follow-ups, digs into the real reason, and gives you specific, actionable insights. Plus, it can make a personalized offer to save them based on what they said. Exit surveys just watch users leave. Persona brings some of them back.
Right now, users are canceling and you don't know why. Persona talks to every one of them, uncovers the real reason and helps you save them. Chat is free forever, your first 50 voice interviews are on us, and setup only takes a few clicks. Start getting answers today.
Add Persona to your cancellation flow with a few clicks. Get unlimited chat interviews and your first 50 voice interviews free
Please Note: Offer Only Available For A Limited-Time