NewRetention Team Results At Exit Survey Prices

Discover why users churn and then win them back with AI interviews

Add an AI retention expert to your cancellation flow. Find out why users cancel, offer a reason to stay and know what to fix.

Try Us Out With 50 Free Interviews

Add Persona to your cancellation flow with a few clicks. Get unlimited chat interviews and your first 50 voice interviews free

Please Note: Offer Only Available For A Limited-Time
AI interview dashboard showing video call with smiling man, churn analytics, and 50% user retention chart

Solving Churn For:

BarkOdysseyRoOtter

"Glad someone built this"

"So Much Value"

Most user churn is preventable...

But only if you know why it's happening. Most companies don't. Exit surveys get 3% response rates and give you checkbox answers. Analytics show what users clicked, not what they were thinking. Customer success reps work, but they cost a fortune and don't scale.

Grid of diverse customer headshots with stat overlay showing 50% Save Rate and 695 churning users saved
User Insight Magic star

You can't meet with every customer that cancels, but we can

Persona integrates into your cancellation flow with a few clicks. When a user tries to cancel, they fall into a friendly and engaging chat with our AI retention expert. Our AI is trained on 1000s of churn conversations, so it knows how to probe. It finds out what "too expensive" and "missing features" actually means, then makes an personalized offer to save them. You get deeper insights than any survey and keep users who were about to leave.

User visits billing section and clicks cancel

Buttons showing Start Chat Interview and Voice Interview options with cursor

A branded chat or video interview opens right inside your product

AI video interview with Brandon responding to How can we do better? with Expert AI Interviewer controls

Get answers a survey never could and win back users with personalized offers

Chat interface showing AI asking Tell me more about that with user responding Well the truth is

Increase retention, see top churn reasons and know exactly what to fix

Blue See Report button with pie chart icon and 65% completion ring
Try Us Out With 50 Free Interviews

Add Persona to your cancellation flow with a few clicks. Get unlimited chat interviews and your first 50 voice interviews free

Please Note: Offer Only Available For A Limited-Time
Rated 5/5 Why we’re the #1 Churn Solution

As inexpensive as an exit survey, as powerful as a customer success rep

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Featured by A16Z as a top user insight solution

4 reasons Persona will solve churn, increase LTV and delight investors

Language selector showing English, Spanish, Arabic, Chinese, and Japanese with flags
#1

Works in any language, any time

Your customers speak different languages. Now your exit interviews do too. Run interviews in 50+ languages, 24/7, without hiring agencies or translators. Plus, our AI understands cultural nuances, so users share openly.

Insights Uncovered card listing competitor features, missing tool integration, and task volume issues
#2

Interviews reveal what surveys can’t

Persona probes deeper than any survey. When someone says "too expensive," it finds out what they were expecting to pay. It sifts out irrelevant responses, filters out noise, and surfaces only the insights that matter.

Retention Opportunity popup suggesting free month offer while feature is developed, with man in video call
#3

Catch them at the cancel button

The interview starts instantly with no scheduling required. Offer incentives to boost completion rates. Then serve personalized offers mid-conversation to win users back.

Dashboard tabs for Missing Features, This Month, Saved Users with AI prompt asking Which feature should we prioritize
#4

Talk to churn data like it’s ChatGPT

Ask questions about your churn data in plain English. Want to know why enterprise users churn differently than SMBs? Or wondering if pricing complaints are increasing? Just ask. Your churn data finally talks back.

Don't waste another sprint building blind, fix churn with 20/20 vision like them:

Sprint Building 1

Odyssey interviewed hard-to-reach global gamers in days

“I'm really glad someone built this. There's so much value in being able to run more research with users - at the convenience of users availability, without going back and forth with scheduling.”

User 1

Boyu

Product Leader, Odyssey

Verified Review
Survey question What would have made you keep playing? with country filters for USA, UK, Taiwan, Poland, Morocco, El Salvador
Try Us Out With 50 Free Interviews

Add Persona to your cancellation flow with a few clicks. Get unlimited chat interviews and your first 50 voice interviews free

Please Note: Offer Only Available For A Limited-Time

Long story short: every other option only collects feedback, we win users back

Cancellation survey asking Why are you canceling? with options Missing Features, Too expensive, Not using it enough, OtherLive voice interview showing AI offering free month for missing feature, customer responding Deal! with User Saved confirmation
Try Us Out With 50 Free Interviews

Add Persona to your cancellation flow with a few clicks. Get unlimited chat interviews and your first 50 voice interviews free

Please Note: Offer Only Available For A Limited-Time
team insights

The insights your product team wants with the data security your compliance team needs

Customer feedback is sensitive. We treat it that way. Persona is SOC 2 Type I and II certified, GDPR compliant, and ISO 27001 certified. Your data is encrypted, access is controlled, and you decide what gets collected and when it gets deleted.

GDPR compliance badgePersonaAICPA SOC 2 certification seal

All the insights of a market research firm for 1% of the cost...

Get Started

Special Offer

Unlimited chat interviews - free forever. Voice interviews $6 each after your first 50.

  • Unlimited Chat Interviews (Free)
  • 50 Free Voice Interviews
  • $6 Voice Interviews (After First 50)
  • Save Users With Personalized Win-Backs
  • 50+ Languages
  • Weekly Insights On What To Fix

Free

/ Then $6 Per Voice Interview
Get Started For Free With 50 Voice Interviews

Book A Demo

For teams who want volume pricing, custom integrations, or a walkthrough before starting.

  • See Persona In Action
  • Get Volume Pricing
  • Discuss Custom Integrations
  • Get Any Questions Answered
  • Explore Migration Options
  • See Case Studies

Free

Book A Free Demo

Frequently Asked Questions

Exit surveys get 3% response rates and give you checkbox answers like "too expensive" or "missing features." That tells you nothing about what "too expensive" actually means or which feature would have made them stay. Persona has a real conversation with every user who tries to cancel. It asks follow-ups, digs into the real reason, and gives you specific, actionable insights. Plus, it can make a personalized offer to save them based on what they said. Exit surveys just watch users leave. Persona brings some of them back.

Last Chance!

What are you waiting for? At least find out why users cancel, how to fix it and start saving them with 50 free interviews

Right now, users are canceling and you don't know why. Persona talks to every one of them, uncovers the real reason and helps you save them. Chat is free forever, your first 50 voice interviews are on us, and setup only takes a few clicks. Start getting answers today.

Try Us Out With 50 Free Interviews

Add Persona to your cancellation flow with a few clicks. Get unlimited chat interviews and your first 50 voice interviews free

Please Note: Offer Only Available For A Limited-Time
Cancellation chat triggering voice interview, with Churning User Saved toggle and churn reasons chart showing fees, features, performance, privacy